SciStore.Com: Contact

Frequently Asked Questions

1.	I purchased download software and I need to download it again. How do I do this without buying it again?

2.	My hard drive crashed or I got a new computer and I'm re-installing some software I bought at ChemStore.Com. Can you tell me the serial number and registration code that I need in order to reinstall my software?

3.	Can I get a group discount?

4.	Where do I get the serial number and registration code for my DVD version of ChemOffice Ultra Trial Version?

5.	I made a purchase at SciStore.Com. Can I get an invoice for my purchase?

6.	Why was my credit card rejected, and now how do I buy?

7.	I'm having trouble accessing the online subscription that I purchased. Help!

8.	What is an Enterprise version of ChemOffice?

9.	If I'm using a Japanese computer, how do I switch to English characters?

10.	When will my order arrive? Can you send me a tracking number?

11.	I downloaded the ChemOffice/ChemDraw Trial Version, but never got an email with my codes. How can I get my serial number for installation?

12.	The software I bought came with online databases. How do I access them?

Software

Contact SciStore.Com Customer Service
If you've searched our SciStore.Com Help Topics and still have a question, email:
Contact SciStore.Com Support
For any technical questions that you have, even after searching our SciStore.Com Help Topics, regarding how this site works, downloading software, serial numbers and registration codes, email:
Contact Customer Service
US Tel: 1 800 315-7300 / 1 617 588-9300
US Fax: 1 617 588-9390
EU Tel: 00 800 875 20000 / +44 1223 464900
EU Fax: +44 1223 464990
Germany Tel: +49 69 2222 2280
France Tel: +33 1 70 71 98 80
JPFree Dial: 0120-146-700 / Jp Tel: 03-3502-7800
Jp Fax: 03-3502-7890

Have Customer Service Call You
We are here to help you. If you have a question and would like customer service to contact you by phone during business hours, 8:30 am to 5:30 pm EST, click the Call Me Now button below. (This button is also on the upper right hand corner of nearly every page in SciStore.Com.)

Contact CambridgeSoft.Com
Corporate Headquarters, Customer Service, Product Information, Sales, Product Training, Webmaster

Contact Technical Support
For technical questions regarding CambridgeSoft products browse CambridgeSoft's Technical Support Site (which also had free PDF manuals) or use their email web form for a quick reply.

Contact ChemNews.Com
How to contact ChemNews.Com, our online news site.

Contact ChemFinder.Com
How to contact ChemFinder.Com, our portal of free and subscription scientific databases.

Contact ChemClub.Com
How to contact ChemClub.Com, our community for chemists.