SciStore.Com: Index to All Help Topics

Frequently Asked Questions

1.	When will my order arrive? Can you send me a tracking number?

2.	What is an Enterprise version of ChemOffice?

3.	I purchased download software and I need to download it again. How do I do this without buying it again?

4.	My hard drive crashed or I got a new computer and I'm re-installing some software I bought at ChemStore.Com. Can you tell me the serial number and registration code that I need in order to reinstall my software?

5.	Can I get a group discount?

6.	Where do I get the serial number and registration code for my DVD version of ChemOffice Ultra Trial Version?

7.	I made a purchase at SciStore.Com. Can I get an invoice for my purchase?

8.	Why was my credit card rejected, and now how do I buy?

9.	I'm having trouble accessing the online subscription that I purchased. Help!

10.	The software I bought came with online databases. How do I access them?

11.	If I'm using a Japanese computer, how do I switch to English characters?

12.	I downloaded the ChemOffice/ChemDraw Trial Version, but never got an email with my codes. How can I get my serial number for installation?

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